Quality Principles

1. Our standard

As a trading company, we do not manufacture products ourselves. Our quality responsibility lies in the selection of suppliers, in the review of the documentation and in the complete documentation of what we pass on.

2. Supplier qualification

• Review of approval and conformity documentation before the first order.
• Assessment based on delivery reliability, quality of documentation and complaints record.
• Renewed assessment in the event of changes to the product, the manufacturer or the manufacturing site.

3. Goods receipt and storage

• Check of identity, quantity, integrity of the packaging, batch number and expiry date.
• Storage in accordance with the manufacturer’s specifications, including temperature requirements.
• Blocked goods are physically separated and labelled.

4. Traceability

For every delivery it is recorded which batch went to which recipient. This means that in the event of a recall every affected shipment can be identified within a short time.

5. Complaints and recalls

• Recording of every complaint with date, product, batch and circumstances.
• Forwarding to the manufacturer and, where necessary, to the competent authority.
• Information to the customers concerned and documentation of the returns.

6. Note

Where certification to ISO 9001 or ISO 13485 exists for individual activities or an authorisation status is in place, this is stated here. We make statements about certifications exclusively where a valid certificate exists.